Legal
Privacy Policy
This Privacy Policy explains how LocaleMuse collects and uses personal data when you visit localemuse.ai, contact us, request a demonstration, take part in an assessment, or communicate with us about our managed content-intelligence services. LocaleMuse currently operates for customers across Europe. Questions and rights requests may be sent to privacy@localemuse.ai.
1. Scope and roles
For website visits, sales enquiries, marketing communications and business administration, LocaleMuse determines why and how personal data is used and acts as controller. When a customer later uses a provisioned workspace and instructs LocaleMuse to process personal data on its behalf, the parties will define their respective roles in the applicable agreement, Scope of Work and, where required, a data processing addendum. This website policy does not replace those customer-specific documents.
2. Data we collect
Information you provide
- Contact details, such as name, work email, employer, job title and business telephone number.
- Enquiry information, including markets, languages, team size, workflow, integration needs and messages you submit.
- Commercial information, such as requested services, proposal discussions, meeting notes and contract administration records.
- Communications and preferences, including responses to emails and requests to receive or stop receiving updates.
Information collected automatically
- Technical information such as IP address, browser, device type, operating system, approximate region and security logs.
- Usage information such as pages viewed, referral source and interactions with website features, where permitted by your cookie choices.
Please do not submit special-category or highly sensitive personal data through the website contact form.
3. How and why we use personal data
4. Sharing
We may share personal data with service providers that support hosting, security, communications, customer relationship management, scheduling, professional advice and contact-form delivery. We may also disclose information to authorities when legally required, to protect rights and safety, or in connection with a genuine financing, reorganisation, acquisition or sale. Providers receive only the information reasonably necessary for their role and are expected to protect it.
5. International transfers
Some providers may process data outside the European Economic Area, the United Kingdom or Switzerland. Where applicable, we use recognised transfer mechanisms, such as adequacy decisions, approved standard contractual clauses or another lawful safeguard. You may request information about the relevant safeguard by contacting us.
6. Retention
We keep enquiry records for as long as reasonably needed to respond, assess a potential relationship and maintain appropriate business records. Unsuccessful sales enquiries are normally reviewed for deletion or anonymisation within 24 months after the last meaningful interaction, unless a longer period is required for legal, security or dispute purposes. Contract and transaction records may be retained for the applicable statutory period. Security logs are generally retained for a shorter operational period unless an incident requires longer preservation.
7. Your rights
Depending on your location and the circumstances, you may have rights to access, correct, erase, restrict or object to processing, receive portable data, and withdraw consent. You also have an unconditional right to object to direct marketing. Contact privacy@localemuse.ai. We may request information to verify your identity and will respond within the period required by applicable law.
8. Security
We use proportionate technical and organisational safeguards intended to protect personal data, including access controls, encrypted transport, restricted administrative access, validation of website submissions and incident-response procedures. No internet-based service can be guaranteed completely secure, so please use appropriate care when sending information.
9. Children
The website and services are intended for business users and are not directed to children. Do not submit information about children through the website.
10. Cookies and external links
Our use of cookies and similar technologies is described in the Cookie Policy. Third-party sites linked from this website operate under their own privacy notices.
11. Complaints and changes
Please contact us first so we can investigate a concern. You may also complain to the data protection authority in the country where you live, work or believe an infringement occurred. We may update this policy to reflect changes in our services, providers or legal requirements. Material changes will be indicated by a revised effective date.